Resource Help Desk
The TCP Resource Help Desk provides administrative and documentation assistance related to nonprofit Health IT programs.
Providers and organizations may use this help desk to update federal EHR incentive grant files, verify certification status, request entitled documentation, or respond to outreach from the Federal EHR Incentive Grant Recipient Outreach Program.
The help desk also supports inquiries related to Data Sharing Agreements (DSA), Data Exchange Framework (DXF) participation, nonprofit program enrollment, vendor or partnership questions, and requests to speak with a program administrator.
TCP Resource Help Desk
For time-sensitive matters related to provider records, certification status, or program participation, please contact the Resource Help Desk directly.
What We Can Help With
- Updating or verifying certification status through the Federal EHR Incentive Grant Recipient Outreach Program
- Understanding Meaningful Use / Promoting Interoperability requirements tied to federal EHR incentive funding
- Verifying whether a provider meets the current ONC certification baseline as defined by CMS and USCDI guidance
- Clarifying missing, expired, or historic certification documentation
- Education on grant requirements and compliance expectations for Medicaid and Medicare providers
- Assistance with DSA paperwork and understanding California Data Exchange Framework (DXF) requirements
- Enrollment questions related to TCP-supported programs
- General compliance and documentation questions for California Medicaid providers
This Resource Help Desk is intended for providers and practice administrators seeking compliance support and educational resources.
Technology vendors and service providers should submit inquiries through the Vendor Intake section of the website.
Direct Email Inquiry
Use the form below to submit questions, requests, or documentation. All submissions are logged and reviewed by the TCP administrative team.